The phone rang.
It was the
automatic refills service from my local pharmacy mispronouncing my
name and asking if I'd like to reorder my prescription.
I usually hang
up.
These are among
the few legitimate phone calls we receive on our antiquated landline.
A phone we can never find because unlike the corded wall phones of
years' past -- the cordless handsets of today are never where we left
them.
Not that it
matters. It's the listed number for sales calls we can't legally
block.
The kids and I
have stopped rushing to its siren song, not caring who's on the other
end. We listen instead for the answering machine to pick up and
reveal the sales pitch.
More times than
not, it's a telemarketer. Or a politician. Or a wrong number. But
more often than not it's the drugstore.
"I'll call
back when I'm ready," I say to myself, bristling with the
irritation of having to deal with an automaton that never gets my
medicinal history quite right.
The complexity
of taking two different strengths of the same drug in alternating
intervals is too much for the modern machine mind to follow. And,
apparently, asking in person NOT to be put on automatic renewal
doesn't tend to keep one from being automatically prompted with
robocalls.
Ignored, I know
the tin man's calls won't go away. They will become insistent.
This evening
perhaps, or tomorrow, the phone will ring again with its irritatingly
pleasant mechanical voice: "Hello! ... This is ALL-CONSONANTS
PHARMACY ..."
It's inevitable,
so I stay on the line.
"Your
prescription is ready to be refilled. Would you like to refill this
prescription?"
"Oh ok ...
I'll just press one. Sure fill away!"
BOOOOOOP.
The mechanical
man tells me my prescription has expired and my doctor has to approve
the latest refill. Shall we call and renew this prescription?
Please press
One.
"Sure ...
call away!"
BOOOOOOP.
"Your
prescription will be ready for pickup on Thursday," advises the
machine.
I hang up the
phone.
I don't know why
this irritates me so.
Maybe it's the
impersonal nature of progress? Or, more likely, the lackluster
imitation of personal nature that's really at the heart of my ire.
There's only so
much patience a person can maintain as they try to get a computer to
understand the spelling of their names.
"I said 'C
not 'T';"
This is why I
try to speak to a human whenever possible.
It's why I forgo
the do-it-yourself check-out kiosks and wait in line where there is
the possibility of a smile, some chit-chat, and a "have-a-nice-day,"
no matter how scripted it sounds.
So many pet
peeves, so little pet peeve pellets to feed them with. Let this one
go.
But then the
phone rings again ...
"Hello!
This is ALL CONSONANTS PHARMACY. Your prescription can't be refilled
at this time. Thirty days have not transpired since your last
refill."
I want to
scream. So I do. ARRRRRGHHHHH!
“I
know how you feel,” said my son, who had recently found the limit
of his own communications patience as he tried to phone a friend and
was told he had to dial a few extra digits.
“Do
you know I have to dial area-code 518 now to call my best friend, who
lives in the same town as me? Isn't that crazy?”
“Yes.
It's almost as crazy as your pharmacy calling you to refill a
prescription they have no intention or capability to refill.
But that's
progress.